Cookie Policy

Hoteles Memorables de Colombia S.A.S.

At Hoteles Memorables de Colombia S.A.S., we use cookies and similar technologies on our website
https://hotelesmemorables.com
in order to improve the browsing experience, optimize our services and offer relevant content to our users.

This Cookie Policy explains what cookies are, what types we use, the purposes for which we use them and how you can manage them.

1. What are cookies?

Cookies are small text files that are stored on your device —computer, mobile phone or tablet— when you visit a website. They allow the website to remember information about your visit, such as your preferred language, login details or personalized settings.

Cookies do not contain viruses and do not damage your device. Their main function is to facilitate browsing and improve the user experience.

2. Why do we use cookies?

At Hoteles Memorables, we use cookies to:

• Ensure the proper functioning of the website.
• Remember language or browsing preferences.
• Analyze user behavior in order to improve our services.
• Optimize the speed and performance of the website.
• Offer relevant advertising through digital platforms.
• Measure the effectiveness of our marketing campaigns.

The use of cookies allows us to offer a more personalized and efficient experience.

3. Types of cookies we use

3.1 Essential cookies

These are necessary for the basic operation of the website. They allow browsing, access to secure areas and reservation management. Without these cookies, the website cannot operate properly.

3.2 Performance or analytics cookies

These collect anonymous information about how visitors use our website, such as pages visited, time spent on the site and possible errors. This information helps us improve the structure, content and performance of the website.

3.3 Functionality cookies

These allow the website to remember your preferences, such as language or region, in order to offer a personalized experience.

3.4 Advertising and tracking cookies

These may be installed by third parties such as advertising platforms or social media networks. These cookies allow relevant ads to be displayed according to your interests and help measure the effectiveness of our digital campaigns.

4. Third-party cookies

Some cookies may be managed by external providers such as web analytics tools, advertising platforms or social media networks. These third parties may collect information about your browsing activity in accordance with their own privacy policies.

Hoteles Memorables does not directly control third-party cookies. Therefore, we recommend reviewing their respective policies for further information.

5. Cookie management and control

You may accept, reject or configure the use of cookies through the consent banner that appears when entering our website.

Additionally, you may manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the proper functioning of the website, including reservation processes or forms.

Cookie settings may vary depending on the browser used —Google Chrome, Safari, Firefox, Edge, among others—.

6. Personal data protection

The use of cookies may involve the processing of personal data in accordance with Law 1581 of 2012 and Decree 1377 of 2013 in Colombia.

For more information about how we process your personal data, we invite you to consult our Personal Data Processing Policy available on our website.

7. Updates to this policy

Hoteles Memorables reserves the right to modify this Cookie Policy at any time. Any change will be published in a timely manner on this page and will take effect from the date of publication.

We recommend reviewing this section periodically to stay informed.