Corporate Policies and Guest Responsibilities with Pets

At

Hoteles Memorables

de Colombia, we welcome guests who enjoy traveling with their pets throughout our destinations in Antioquia. We recognize that companion animals are an essential part of the family and that, for many travelers, sharing the experience with them is fundamental. For this reason, we have developed clear policies that help guarantee a safe, harmonious and comfortable stay for both our guests and their animal companions.

Our Corporate Policies and Guest Responsibilities When Traveling with Pets establish the guidelines that regulate the entry, stay and care of dogs, cats and assistance animals within our facilities. These rules apply to hotels that offer pet-friendly service and seek to ensure respectful coexistence among all visitors, animal welfare and the proper conservation of our spaces.

Traveling with a pet involves additional commitments. Therefore, these provisions address aspects related to the animal’s behavior, the use of common areas, hygiene conditions, permanent supervision and the owner’s responsibility for any situation that may arise during the stay.

Our objective is to maintain a balance between the experience of those traveling with their pets and the peace of mind of other guests. We understand that each traveler has different expectations, which is why these policies allow us to offer an organized and respectful environment within our boutique hotels in Antioquia.

Policy scope

The pet policies at Hoteles Memorables regulate:

• The request and prior authorization process for the entry of pets.
• The size, weight or type conditions for admitted animals.
• The rules for circulation within the facilities.
• The guest’s responsibilities in case of damage, disturbance or non-compliance.
• Respect for designated areas and restrictions in specific common areas.

These measures seek to protect the guest experience, animal welfare and the care of our facilities.

Guest commitment

By staying with your pet at our hotels in Antioquia, you agree to comply with the conditions established in this policy and assume full responsibility for the animal’s behavior, care and supervision throughout the stay.

The guest must ensure that their pet remains under control at all times, respecting common areas and avoiding any situation that may affect the peace and comfort of other visitors.