Legal Disclaimer

HOTELES MEMORABLES DE COLOMBIA S.A.S located in Medellín, Colombia,  informs to everyone that by using and entering our website www.hotelesmemorables.com , you are accepting all our terms and conditions and commit to use it in strict compliance with current legislation, particularly by NOT using this website information for  illegal, unlawful, or prohibited activities that might affect HOTELES MEMORABLES DE COLOMBIA S.A.S or any of their customers or providers directly or indirectly.

The information contained in the portal is for informational and institutional use. It has been published in order to inform our users about our hotels and products, as well as promotions, rates and availability, addresses and location maps of all our hotels, access to social networks and emails and other products and services that can be available to you through the Internet.

It is prohibited to reproduce, copy, distribute, disseminate and / or modify , without prior authorization from MEMORABLES DE COLOMBIA SAS, of the contents of the page (texts, photographs, videos, images, trademarks, slogans, commercial names, trademarks, logos and / or designs) and other integrating elements of this website .

All the services and products described, offered or sold in www.eehoteles.com  and www.hotelesmemorables.com are subject to the rules and regulations applicable to each of them, according to its nature and the terms and conditions, including restrictions and conditions of use, established by HOTELES MEMORABLES DE COLOMBIA SAS

HOTELES MEMORABLES DE COLOMBIA S.A.S S are not responsible for not specified  information or not contained in the portal, neither for the continuity, nor availability of the services offered to the user through the website.

All users who provide required information in the website, understand and accept the Manual of Privacy Policies and Treatment of Personal Data of HOTELES MEMORABLES DE COLOMBIA S.A.S.

The access conditions and use established here,  and the conflicts that may arise regarding its interpretation, use, scope and termination are governed by Colombian law and in particular by the special rules that may be applicable on the matter and will be submitted to the jurisdiction. of the Colombian judges

For any concern, comment or suggestion regarding the information disclosed here or to warn of the existence of any error, insufficiency, lack of clarity or expiration of the terms of validity of said information, please contact by email : ecommerce@eehoteles.com

“Pursuant to article 17 of Law 679 of 2001, HOTELES MEMORABLES DE COLOMBIA S.A.S. warns tourists that the exploitation and sexual abuse of minors in the country are criminally and administratively sanctioned, in accordance with the laws in force”

Law 124 of 1994, Intoxicating beverages sales to minors is prohibited.

Law 30 of 1986, The excessive consumption of alcohol is harmful to health. 

Law 17 of 1981, Law 299 of 1996, Colombia protects its wildlife, avoid llegal traffic.

“Pursuant to Law 1185 of 2008 the illegal traffic of cultural property is prohibited in Colombia”

Non Smoking Law 1335 of July 21 of 2009 – Smoke Free hotels.

RIGHT OF WITHDRAWAL
In accordance with the Law 1480 of 2011, when you make a reservation or purchase through our website eehoteles.com , you may exercise your Right of Withdrawal at the latest within five business days of the purchase confirmation. The right of withdrawal will not proceed for reservations whose entry date is before five days.

To exercise the right of withdrawal, you must send an email to ecommerce@eehoteles.com The refund will be made within 30 calendar days following the exercise of the withdrawal date, without deductions of any kind, by bank deposit in the name of the reservation holder or by reversion to the credit card used for the purchase, according to the method of payment used.

Important Note: Cancellation Policy DOES NOT APPLY for NON-REFUNDABLE

RESERVATION GUARANTEE POLICIES:

30% of the reservation value is charged at the time of booking, this value is NOT refundable. The remaining 70% must be paid 10 days before the arrival date.

RESERVATION CANCELLATION POLICIES:

The guest can cancel and/or modify the reservation up to 10 days before the arrival date, be aware that with cancellations, the 30% initial guarantee payment is non-refundable. If you cancel or modify the reservation after the allowed time, 100% of the value of the accommodation will be charged. In case of modification, the reservation is subject to availability and change of rate for the new dates.

– Holiday weekends and some high season dates may be subject to minimum night stay restrictions.

IN CASE OF NO SHOW:

If you do not show up on the dates of your reservation, 100% of the value of the accommodation will be charged as a No Show.

TERMS AND CONDITIONS:

• Minors must carry an identification document that proves their parents relationship. If traveling with people other than their parents, they must present their authorization authenticated by a notary.
• All people to enter the hotel must register at the front desk, showing their original physical identification document.
• If visitors enter after 10:00 p.m. and until 7:00 a.m., other than the guests registered in the reservation, will be considered as additional guests and a value per person per night.

Note: The guests associated with a reservation cannot be modified after check-in, that is, if your reservation is for 2 people, only the owner of the reservation plus another additional person can register as part of the  reservation, if this second person registered leaves the hotel and the owner enters with a new companion, this will be considered as an additional third person in the reservation and if spending the night in the hotel, will be charged as an additional guest.  The reservation rate is valid for the number of people who initially made the reservation, any guest changes after check-in. , is charged as additional guest

• Parking at no additional cost, one vehicle per room.
• Wifi Internet without additional charge in all areas of the hotel.
• Pets are not allowed